Full product breakdown

Every module, shaped around the way you work

eChart connects clinical charting, beds, handover, forms, billing, tasks and administration—then gives each organisation the tools to configure the experience around its services, teams and governance model.

WORKFLOWS YOUR WAY

Built for all organisations of all sizes — configured around how you work

eChart adapts to your organisation’s workflows, not the other way around. Virtually every part of the platform can be configured: forms, dashboards, patient pages, visible fields, datasets, observation charts, alerts, clinical rules, roles, permissions, navigation, reports and workflow actions. Whether you’re a small specialist practice or a multi-site health network, most pages and views are customisable to suit your team, service model and governance requirements.

Configurable Clinical Charts

Match observations to your clinical model

Configure observation types, contexts, groups, ranges, criteria, warnings and plot styles, then present the right chart, table or trend view at the point of care. From obs charts to NEWS2 scoring — built for the way your clinicians work.

Forms & Form Builder

Pre-built forms, or build your own

eChart ships with a library of ready-to-use clinical and administrative forms. Need something specific? Use the built-in visual form builder to design multi-page forms with configurable fields, conditional logic, calculations and workflow actions — no developer required.

FLEXIBLE INFRASTRUCTURE

Choose where eChart runs

Select managed cloud hosting or deploy within customer-controlled local infrastructure to align with your operational, governance and data-control requirements.

Managed cloud

Streamlined infrastructure operations and platform management.

Locally hosted

Customer-controlled hosting, networking and data location.

Explore the complete eChart toolkit

Browse the capabilities available across the patient record, clinical workflows, operations, billing and administration. Search by the job you need to do or filter by functional area.

Patient Record & AdministrationA complete longitudinal record from registration through every episode of care.

Patient registration & searchRegister patients, search the master index and work from configurable patient lists.
Demographics & identifiersNames, aliases, addresses, contact details, Medicare/DVA details, health funds and identifiers.
Family, contacts & social historyNext of kin, emergency contacts, family history and structured social circumstances.
Patient summary & journeyA configurable summary plus a chronological timeline across admissions and clinical events.
Providers & record accessLink treating providers, manage access and review the complete patient access history.
Administrative notes, diets & tagsKeep operational information distinct from the clinical record and easy to identify.
Patient action logReview changes and actions associated with the patient record.
Patient documents & stickersStore categorised documents and print patient labels from configurable templates.
Import & duplicate managementImport patient data and identify, review and resolve potential duplicate records.

Clinical Documentation & CareStructured charting and care workflows for day-to-day clinical practice.

Observations & vital signsConfigurable charts, tables, normal ranges, breach flags and trend visualisation.
Fluid balance, BGL & growth chartsPurpose-built views for intake/output, glucose monitoring and growth tracking.
Clinical calculationsConfigured calculations linked to observations and patient data.
Medication managementMedication orders, prescriptions, charting, administration, PRN workflows and imprest stock.
Allergies, alerts & medical historyStructured allergies, safety alerts, coded conditions and active/resolved problem tracking.
Clinical notes & reusable phrasesProgress notes with linked appointments, templates and organisation-defined note phrases.
Wounds, lines & devicesWound assessments, dressing plans, clinical lines and device history.
Implants & implantable devicesFHIR-aligned device identity, UDI, procedure context, status, body site and MRI safety.
Care pathways & activitiesTemplate-driven plans with scheduled activities, ownership, status and completion tracking.
Procedures & immunisationsProcedure details, MBS items, medicines, body maps and complete vaccination records.
Consent & advance careConsent history, directives, resuscitation status, effective dates, review and expiry.
Clinical forms & case managementComplete configured forms and organise care around cases and episodes.

Admissions, Scheduling & Care CoordinationManage patient flow, appointments and work that needs attention.

Admission, transfer & dischargeFull ADT workflow with admission history, locations, care teams and correction actions.
Live bed boardTable and visual bed views across facilities, wards, rooms and beds.
Admitted patient listOperational visibility of current patients with configurable filters and actions.
Care HubOne operational view of overdue and upcoming tasks, care activities, devices, appointments and observations.
Clinical handoverStructured ISBAR handover with acknowledgement, comments and history.
Calendar & appointmentsMulti-calendar scheduling, appointment types, status, resources, venues and telehealth links.
Appointment confirmations & remindersPatient confirmation links, immediate and scheduled reminders, and appointment actions.
Waiting listTrack patients waiting for appointments and move them into scheduled care.
Tasks, reminders & recallsPatient-linked or organisation-wide work with priority, assignment, repeat schedules and status.
Quick launch toolsConfigure shortcuts for frequently used patient and operational workflows.

Diagnostics & ReferralsCoordinate requests, results and care transitions without losing their context.

Pathology & radiology requestsCreate diagnostic orders with providers, tests, clinical context and follow-up tasks.
Diagnostic resultsReview, match and manage pathology and radiology results from one workspace.
HL7 result importValidate and import ORU messages, match patients and retain the original HL7 payload.
Diagnostic configurationConfigure providers, order types, test templates and available result fields.
Incoming & outgoing referralsTrack referral direction, source, destination, status, urgency and attachments.
Internal referralsRoute patients to configured internal destinations and mapped reasons.
Internal referral assessmentRecord assessed priority, review dates, completion and status updates.
Referral configurationMaintain internal destinations, reasons and organisation referral settings.

Communication, Documents & FormsCreate, send and retain the information surrounding clinical care.

Secure staff mailboxInternal messaging with folders, tags, sharing and message history.
Patient messagingSend patient-linked communications from records, reports and operational actions.
Notifications & historyConfigure notifications and review delivery and processing history.
Letter writerCompose patient correspondence using reusable templates and record data.
Document managementUpload, classify, review, tag and control privacy for patient documents.
Document templatesCreate reusable organisation and system templates for consistent output.
Visual form builderDesign multi-page forms with reusable fields, validation, conditional behaviour, calculations and workflow actions.
AI-assisted form digitisationExtract structured data from uploaded PDF forms using Claude or Gemini, guarded by prompt-injection detection.
Patient-record tables in formsEmbed admission-aware clinical and administrative tables with selectable columns, default sorting and add-entry actions.
Custom pagesBuild organisation-specific patient pages from configured fields and widgets.
Shared address bookReuse people and organisations across providers, referrals and correspondence.

Billing & Revenue CycleCarry clinical activity through to billing, claiming, payment and audit.

Visits & billable appointmentsCreate visits from appointments, add MBS/custom items and mark work ready to bill.
Patient & organisation accountsManage payer accounts, account types, rebates, balances and fee schedules.
MBS and custom billing itemsUse the MBS catalogue alongside organisation-defined services and pricing.
Invoices & quotesCreate financial documents directly from visits and itemised services.
Medicare & DVA claimsBuild, validate, submit and track claims with submission history and errors.
Medicare Online (PRODA) claimingSubmit claims directly to Medicare Online via a certificate-based PRODA integration, with claim status and history.
AIR immunisation claimingReport vaccinations to the Australian Immunisation Register with batch and claim status tracking.
Payments & allocationRecord payments and retain their allocation and reconciliation trail.
Discounts, fees & billing rulesConfigure billing types, fee schedules, rebate defaults and organisation rules.
Billing journalAudit changes across visits, accounts, invoices, claims and payments.

Reporting & Operational InsightTurn the connected record into actionable clinical and administrative information.

Configurable report catalogueControl available reports, access, filters and result columns at system and entity level.
Patient & admission reportsReport across demographics, access and admission activity.
Clinical reportsDiagnostics, observations, notes, procedures, immunisations, consents and histories.
Care coordination reportsCases, referrals, tasks, reminders, recalls, care plans, lines and devices.
Appointment & calendar reportsAnalyse activity by calendar, appointment, patient, provider, status and type.
Billing reportsReview revenue-cycle activity using the same visit and account data as billing.
Presets & configurable columnsSave recurring criteria and choose the fields shown in each report.
Custom dashboardsGive wards, clinics, disciplines and administration teams a focused launch point with configurable shortcuts.
Export, print & patient actionsExport to Excel, print results, message patients, add tasks or open their record.

Configuration, Governance & SecurityShape eChart around each organisation while maintaining control and accountability.

Multi-entity managementManage entity hierarchies, details, variables and staff across organisations.
Roles & granular permissionsControl viewing, adding, editing, deleting and specialist actions per module.
Menu, page & quick-link managementConfigure navigation, pages, patient menus and frequently used links.
Page field configurationControl field visibility, labels, datasets, validation and ordering by page and entity.
Dataset configurationMaintain reusable coded options used throughout clinical and administrative workflows.
Observation configurationBuild observations, charts, groups, ranges, criteria, calculations and terminology coding.
Observation contexts & chart stylingCapture configurable clinical context and control plot symbols, chart ranges and warning behaviour.
Clinical rules & specialty modulesConfigure conditional rules and patient-specific specialty navigation.
ADT, calendar, case & pathway setupConfigure facilities, scheduling, case types, pathways and reusable activities.
Medication, immunisation & diet setupMaintain catalogues, imprest lists and organisation-specific clinical settings.
Integration and export/import settingsConfigure connections and move supported configuration between environments.
Healthcare Identifiers (IHI) verificationSearch, verify and update patient Individual Healthcare Identifiers via the HI Service.
Two-factor authenticationTOTP, SMS or email-based staff MFA with backup codes.
Audit logs & system centreReview system activity, application errors, configuration changes and operational logs.
Licensing & customer managementManage licences, customers and system-level administration.
Flexible deploymentChoose managed cloud hosting or customer-controlled local infrastructure.

Full comparison

eChart vs Best Practice vs Clinic to Cloud vs Cerner

A category-by-category look at how eChart compares to established Australian practice software and a global enterprise hospital EMR.

Category	eChart	Best Practice	Clinic to Cloud	Cerner (Oracle Health)
Overview
Deployment	Managed cloud or customer-controlled local hosting	Desktop-installed (Bp Premier), plus a newer cloud product (Bp Omni)	Cloud-native	Cloud, enterprise-hosted
Built for	All organisations of all sizes	GP & specialist practices	GP & allied health practices	Large hospitals & health networks
Clinical Charting
Structured vital signs charting	Table & chart, breach alerts	Basic consult-based recording	Basic recording	Full inpatient charting
eScript prescribing	Yes, with paper fallback	Yes, via eRx/MySL	Yes	Inpatient e-prescribing, different model
Wound & care plan charting	Yes, with dressing plans	Not applicable — GP-focused	Limited	Full inpatient care planning
Advance care & resuscitation status	Yes, with review/expiry dates	Not applicable — GP-focused	Basic recording	Yes
Beds & Handover
Live bed board	Yes	Not applicable	Not applicable	Enterprise bed management
Structured ISBAR handover	Yes, with acknowledgement	Free-text notes only	Task/notes based	Yes, enterprise-configured
Billing & Claiming
MBS item billing	Real catalogue + custom items	Yes	Yes	Not applicable — hospital funding model
DVA & PBS/RPBS aware	Yes, with clear ineligibility reasons	Yes	Yes	Not applicable
Payment allocation history	Full trail to invoice/visit	Yes	Basic reconciliation	Not applicable
Administration & Security
Multi-organisation tenancy	Native, row-level isolation	Per-installation	Per-account	Yes, network-scale
Granular per-module role permissions	Fully configurable	Fixed user levels	Fixed user levels	Configurable, IT-managed
Staff across multiple organisations	Native switching	Separate logins per site	Limited	Yes, network-managed
Custom forms / practice-built pages	Built-in form builder	Not available	Limited templates	IT/vendor-built only
Terminology & Interoperability
SNOMED CT-AU / LOINC coding	Native terminology search	Partial coding support	Partial coding support	Full terminology services
HL7 results import	Direct ORU^R01 import	Yes	Yes	Enterprise interface engine
Medicare Online (PRODA) & HI Service (IHI) integration	Native, certificate-based	Yes	Not confirmed in public materials	Not applicable — different funding/identity model
AI-assisted clinical documentation	Yes	AI consult transcription (Lyrebird Scribe)	Not publicly documented	AI clinical agent for inpatient nursing (2026)
Getting Up And Running
Typical implementation time	Days to months depending upon complexity	Weeks, IT-managed install	Days–weeks	Months, project-managed
Best fit	All organisations of all sizes	Established GP/specialist practices	Cloud-first allied health & GP clinics	Large hospitals & health networks

eChart

Deployment: Managed cloud or customer-controlled local hosting
Best fit: All organisations of all sizes
Bed board / ADT: Full admit/transfer/discharge workflow
Handover: Structured ISBAR with acknowledgement

Best Practice

Deployment: Desktop-installed (Bp Premier), plus cloud (Bp Omni)
Best fit: Established GP/specialist practices
Bed board / ADT: Not applicable — practice-focused
Handover: Free-text notes only

Clinic to Cloud

Deployment: Cloud-native
Best fit: Cloud-first allied health & GP clinics
Bed board / ADT: Not applicable — practice-focused
Handover: Task/notes based

Cerner (Oracle Health)

Deployment: Cloud, enterprise-hosted
Best fit: Large hospitals & health networks
Bed board / ADT: Enterprise ADT
Handover: Yes, enterprise-configured

Comparison compiled from publicly available product information as of 2026 and is provided for general orientation only — feature sets change frequently and vary by edition/module licensed. If you're evaluating against your current system, get in touch and we'll walk through the specifics against what you actually use today.

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Bring your current workflow — we'll show you it in eChart

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